INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How can I contact Design Jewelery?

You can reach us via our contact form, email, or live chat. Our customer support team is always happy to assist you with any questions or concerns.

What are your customer service hours?

Our support team is available Monday to Friday, 9:00 AM – 6:00 PM (excluding holidays). We aim to respond to all inquiries within 24 hours.

How long does it take to receive a response?

We typically respond within 12–24 hours. During busy periods, it may take slightly longer, but we always do our best to get back to you as soon as possible.

Can I modify or cancel my order after placing it?

Yes, orders can be modified or canceled within a limited time after placement. Please contact us as soon as possible, and we’ll do our best to assist you.

Do you offer international shipping?

Yes, we ship worldwide. Shipping times and costs may vary depending on your location.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery.

What is your return and exchange policy?

We offer returns and exchanges within a specified period after delivery. Items must be unused and in their original condition. Please contact us to initiate a return.

Are your products made with real gold and genuine materials?

Yes, all our jewelry is crafted using high-quality materials, including 18K gold and carefully selected stones.

What if I receive a damaged or incorrect item?

We sincerely apologize if this happens. Please contact us immediately with photos, and we will resolve the issue promptly.

CONTACT US FOR ANY QUESTIONS